Managing time-and-material contractors in an enterprise organization, especially when they number in the thousands, poses significant efficiency and overbilling risks. These issues can lead to fiscal strain, legal disputes, and damaged client/vendor relationships if not properly controlled.
Inefficient oversight can result in poor project tracking, increased error rates, inaccurate forecasting, and difficulties in aligning progress reports and timesheets. In the financial services sector, there are also regulatory risks.
This use case demonstrates how WatchPoint addressed these problems for a large company in the financial services sector.
Objective
To identify inefficiencies and reduce overbilling among 3,000 time-and-material contractors within a global financial organization (~100,000 employees total).
Hypothesis
Behavioral telemetry + contract data will reveal systemic billing inefficiencies and unused labor capacity.
Methodology
- Deployed WatchPoint for 3 months
- Cross-analyzed behavioral data with timesheets and vendor contracts
- Developed custom metrics to capture remote work behaviors
Results
- Identified vendor-specific overbilling patterns
- Uncovered 50,000+ hours/month of idle capacity across key divisions
- Detected oversight gaps based on division-level engagement profiles
- Quantified billing overages = 5%+ of total contractor spend
Interventions
- Built automated reports to track anomalies in timesheet submissions
- Enabled vendor managers to enforce accountability
- Reallocated resources by role and work type, reducing departmental excess
Outcome
Reduced waste
WatchPoint turned behavioral data into vendor-level action.